Terms and Conditions for Riders

Please read our Terms and Conditions carefully

  • This Agreement is a contract between you and GidiRIDE and it applies to your use of services rendered to you (hereinafter referred to as "you" or "Rider") and GidiRIDE regarding usage of the GidiRIDE Rider's App for the purpose of providing Transportation Services.
  • By registering for any of the services provided by GidiRIDE, you consent and agree to be bound by all the terms and conditions contained in this particular Agreement and the ones referred to below.
  • GidiRIDE is a web-based app for ordering transportation; it communicates transportation service requests to the transportation service providers who have been registered as users of the GidiRIDE system. GidiRIDE a private limited company incorporated in the Federal Republic of Nigeria, is the holder of rights and service provider of the GidiRIDE app and operations.

    1. Using the GidiRIDE app

    1.1 The use of the GidiRIDE app requires installation of the software and registration of a user account. During the installation of the GidiRIDE app, the email address of the GidiRIDE service user is linked to the respective user account and stored in our database.

    1.2 When using the GidiRIDE app, the user can choose whether he/she wishes to pay in cash, card or via wallet payment for the transportation service to the driver.

    1.3 Complaints can be sent to our support team via email contactus@GidiRIDE.com or by calling our support line +2348036750647(available on weekdays 09.00-17.00 West Africa Time).

    2. GidiRIDE mobile payment conditions

    2.1 Wallet payments can be made by a user of the GidiRIDE app who has funded his/her wallet on the app.

    2.2 When making wallet payments, GidiRIDE receives the payment on behalf of the transportation service provider.

    2.3 When making card or wallet payments, a service fee is charged per order of transportation service. The said service fee includes payment gateway fees, and the amount of the service fee is displayed in the mobile app. In the event that the payment gateway charges a fee for the usage of the payment service, which has to be paid by riders separately, then the named fees are not included in the GidiRIDE credit card and mobile payment fee.

    2.4 The payment processing of card payments in the GidiRIDE app is carried out through PayEnvoy and/or PayStack pursuant to the following Terms & Conditions.https://payenvoy.com/Terms-Conditions and https://www.paystack.com/terms .

    2.5 GidiRIDE shall be responsible for the functioning of card payments and offers card owners support in solving problems. The resolution of card and mobile payment related disputes also takes place through GidiRIDE in cases where the issue is directly related to the in-app payment process. The contact for GidiRIDE credit card and mobile payment support service is: payment (at) GidiRIDE.com and phone number +2348036750647 – Inquiries submitted by e-mail shall receive a response within 72 business hours. GidiRIDE shall resolve all credit card and mobile payment related complaints and applications upon complete clarity on the issue within four business days.

    2.6 When offering card and wallet payments, GidiRIDE acts as the economic agent of transportation service providers by processing payments made in the GidiRIDE app. The obligation of the rider in front of the transportation service provider shall be considered fulfilled as soon as payment confirmation is received for the payment of service and notification sent by GidiRIDE. GidiRIDE shall not be responsible for the exercise of the rider's payment order.

    3. Ordering or cancelling a transportation service

    3.1 If the GidiRIDE app user orders a vehicle and the driver has confirmed the receipt of service then the transportation is considered pre-ordered.

    3.2 Cancelling the use of an ordered transportation is considered to be the situation where the driver has been notified about the receipt of an order and the GidiRIDE app user waives the use of the transportation service after a notice has been received.

    3.3 Cancelling the use of an ordered transportation is also considered to be the situation where the user of the GidiRIDE app or people whom the transportation was ordered for do not appear in the vehicle within 10 minutes as of the time when the driver notified them about the arrival of the vehicle in its destination.

    3.4 In case of cancelling the transportation service the GidiRIDE app user is required to pay the sum of 700 Naira as a penalty fee. In the event that the GidiRIDE user notifies about the cancelling of transportation service within 5 minutes as of receiving of the notification concerning the receipt of the order through GidiRIDE, the user does not have to pay the penalty fee.

    3.5 We have the right to revoke the right to use the app if the user has waived the use of transportation service on 3 successive instances within 24 hour period. In that case the app notifies the user about the number of cancellations and after waiving the 3rd time, GidiRIDE cancels the usage right. GidiRIDE usage right can be cancelled for up to six months. After that the user can reactivate his/her user account by contacting the local team via email. Access to app can also be revoked on the basis of harassment, providing false information/allegations and engaging in any criminal activities.

    4. Use of the GidiRIDE app

    4.1 GidiRIDE is a mobile app that enables persons requiring a transportation service to find a suitable provider closest to them.

    4.2 The use of the GidiRIDE app is based on a non-exclusive licence issued by GidiRIDE OÜ. The licence agreement is valid for a non-limited period and is free of charge for the customer. In case of any faults in the software, we shall endeavour to correct them as soon as possible, but please keep in mind that the functionality of the app may be restricted due to occasional technical errors and we are not able to guarantee unlimited faultless functioning of the app at all times. We shall also accept no liability for any losses incurred as a consequence of the GidiRIDE app not functioning or not being usable in the desired manner. In the event that the customer's right to use the app is cancelled, the corresponding non-exclusive licence shall also be repealed.

    4.3 As the GidiRIDE app is primarily a link between customers and transportation service providers, GidiRIDE cannot influence or take any responsibility for the quality or defects of the service. Driver-partners are not employees and for this reason, we are unable to guarantee consistently accurate and faultless provision of transportation services located via GidiRIDE. For resolving complaints please contact our support team (referred to in clause 1.3).

    4.4 The GidiRIDE app does not constitute an offer or brokerage of transportation for customers. The GidiRIDE app is not a means for organising the provision of transportation services. It is also not an agency service for finding customers for transportation providers.

    4.5 The consumer's right of refund (withdrawal) is not applied to GidiRIDE app orders.

    4.6 A rider must be 18 and above to register and ride. If a rider in under the age of 18, he or she must be accompanied by someone who is 18 years or older. Unaccompanied minors are not to be in rides and GidiRIDE bears no liability for unaccompanied minors.

    4.7 The GidiRIDE app is set up to help people move from point A to B and is not a means for the delivery of parcels. Moving parcels is not under the purview of this platform and GidiRIDE shall not be held liable for missing or undelivered parcels.

    4.8 GidiRIDE would help to recover lost and forgotten items only in the event that these items are found by the driver-partner. Furthermore, these recovered items that have been taken to the GidiRIDE office have a 14-day time span to be retrieved after which GidiRIDE will not be held liable for them.

    5. By registering an account with GidiRIDE, a customer shall accept the following conditions

    5.1 GidiRIDE shall have the right to add the personal data of the app user to the GidiRIDE database and to forward the personal data to transportation service providers in accordance with GidiRIDE's Privacy Policy (https://gidiride.com/RiderPolicy/).

    5.2 GidiRIDE shall have a right to make unilateral amendments to the Terms and Conditions and Privacy Policy and to relinquish the database to third parties. We may notify users of changes to Terms and Conditions and Privacy Policy.

    5.3 GidiRIDE shall be entitled to transfer the database of personal data to third parties without prior notification of the app users. In case of a transfer of the business or the database, the rights and conditions arising from this licence agreement shall be transferred as well.

    5.4 GidiRIDE shall be entitled to forward personal data and bank data to credit card and mobile payment intermediaries.

    5.5 GidiRIDE has the right to send marketing messages and authentication codes through SMS messages.

    5.6 GidiRIDE only encourages the use of 2 modes of payments i.e Cash and Card. Every other mode of payment are at the discretion of the driver-partner.

    6. Good practice of using the GidiRIDE app

    6.1 As GidiRIDE is not a provider or broker of the transportation service, we are unable to influence the quality of the transportation service. Any issues with defects or quality of the transportation service shall be resolved in accordance with the rules and regulations of the transportation service provider or the relevant supervisory authority.

    6.2 GidiRIDE is committed to contributing to improvement of the quality of transportation services. For this reason, we continuously collate ratings and ask to fill out a feedback form in the GidiRIDE app. This enables us to offer suggestions to the transportation service providers for improving the quality of their service.

    6.3 We expect that the users of the GidiRIDE app use the app in good faith and are respectful of the drivers who offer their services through GidiRIDE.

    6.4 GidiRIDE shall make every effort to ensure that only drivers, who have integrity and are respectful of their profession and customers, use the GidiRIDE app. However, we are in no position to guarantee that every provider of transportation services, located via the GidiRIDE app, satisfies the aforementioned criteria at all times. If you experience objectionable transportation service, please notify the company responsible for the service, a supervisory authority or our support team (referred to in clause 1.3).

    6.5 In the event that we receive a complaint, which has an element of the commission of a crime by a transport service provider, we shall promptly make a formal complaint to the Nigeria Police Force against the transport service provider and shall cooperate with the Nigeria Police Force in ensuring that the allegations contained in our complaint are diligently investigated.

    6.6 In the event that a user makes an allegation against a Driver-partner especially in events where details of partners are shared online, Driver-partners reserve the right to seek legal redress and may pursue legal recourse against damages to their character.

    7. Free rides referral campaign

    7.1 GidiRIDE shall reward riders with a N2000 discount code for every new unique rider they invite to use the app.Discount codes are only applicable when the card payment option is selected.

    7.2 The reward code will only be valid if the new rider uses GidiRIDE's wallet payments for the first ride.

    7.3 GidiRIDE has the right to void any discount codes and block rider accounts if it suspects any fraudulent activities and charge the rider for the damages caused.

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